Refund & Return Policy

1. Our Satisfaction Guarantee

At Deals, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with an item you received, we are here to assist with straightforward returns and swift refunds.

2. Return Window & Eligibility

• Return Period: You have 7 days from the date of delivery to request a return or exchange.
• Product Condition: To be eligible for a return, the product must be:
  • Unused, unworn, and in the exact condition you received it.
  • In its original packaging with all protective films, tags, accessories, manuals, and boxes intact.
  • Accompanied by the original receipt, order number, or proof of purchase.

3. Non-Returnable & Non-Refundable Items

Certain categories of goods cannot be returned for hygiene and safety reasons:

• Intimate apparel, underwear, and swimwear.
• Perishable products or health & personal care consumables once opened.
• Downloadable digital products or gift cards.
• Items marked clearly as "Final Sale" or "Clearance" at checkout.

4. Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or different from what you ordered:

1. Please inspect your package upon delivery.
2. Contact our support team within 48 hours of delivery with photos or video of the defect.
3. We will arrange a free pickup or replacement immediately at no extra cost to you.

5. Refund Method & Processing Time

• Once your returned item is received and inspected at our fulfillment center, we will send you an email/SMS notification.
• Approved refunds are processed within 2 to 5 business days.
• Mobile Money (MTN / Airtel): Reversals are credited directly to your registered mobile money account.
• Credit / Debit Cards: Refunds are submitted to your card issuer; posting times depend on your bank (typically 3-7 business days).
• Cash on Delivery Orders: Refunded via Mobile Money or store voucher code upon agreement.

6. How to Start a Return

To initiate a return or exchange, follow these simple steps:

1. Contact customer support via email at support@deals.com or call +256 700 000 000.
2. Provide your Order Number and reason for the return.
3. Our team will provide return shipping instructions and dispatch coordinates.

7. Support & Return Center

• Customer Support Email: support@deals.com
• Phone / WhatsApp Helpline: +256 700 000 000
• Physical Return Center: Kampala, Uganda